How to get amazing article ideas that will cut your support costs by 50% or more

So by now you have hopefully set up your Google Analytics integration, because this is the first place you will go to get ideas. You see, Helpy is designed to help your customers help themselves. Yeah, yeah, we have a pretty sweet discussion manager, but really the best customer service is when the customer never has to contact you.

So with your analytics integration you will start to see all the searches that users perform on your site. This can be a real eye opener when it comes to understanding what problems customers have that your content is not addressing. By connecting searches to tickets opened, you will immediately know which articles are missing.

It gets even better. Helpy includes built in feedback on articles, so you will also be able to quickly learn which articles are well appreciated, and which need some improvement.

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